Mercedes cars are generally very reliable but on occasion the head unit can fail. The symptoms vary but usually the outcome is that the unit appears completely dead. This is also confirmed in the instrument cluster when selecting Audio, Media or Nav it shows just a series of dashes. This is basically confirming that the head unit is not communicating with the car. When this occurs we are no longer able to communicate with the head unit using our diagnostics so the unit itself is irreparable. Other faults that require replacement include failed download where just an arrow remains on the screen and will not complete its update.
We can replace this with a refurbished unit that will be installed, security coded, loaded with the latest firmware and also loaded with the latest maps available too. Maps are loaded directly onto the hard drive of the MBUX unit.
Our warranty will cover this unit for two years for complete peace of mind.
Installation of the replacement head unit can take up to 5-6 hours to complete. Physical installation is generally fairly brief but security coding, firmware updates and then loading of maps can take many hours. See INSTALLATION INFORMATION tab for details.
Compatibility
MBUX (Mercedes Benz User Experience) units are always Touchscreen with a ‘TrackPad’ in the armrest.
A class 177 2018 on
B Class 247 2019 on
CLA class 118 2019 on
GLA class 247 2020 on
GLB class 247 2020 on
C class 205 2020 on
GLC class 253 2020 on
E class 213 2020 on
E class 238 2020 on
CLS class 257 2020 on
Please check our Head-unit version check sheet.
Whilst we are working on your car, you can make use of our customer lounge which includes WiFi, a spacious desk and comfy sofa. We also provide tea, coffee and cold drinks.
Alternatively, we have a courtesy car available if booked in advance (Please note the courtesy car has a manual gearbox).
Approximate Installation Time: 4 - 6 hours.
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