Cookie and Privacy Policy

This privacy policy applies between you, the User of this Website and Neil Braybrook trading as Braybrooks In Car Enhancements, the owner and provider of this Website. Neil Braybrook trading as Braybrooks In Car Enhancements takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.braybrooks.co.uk/terms-and-conditions.

Please read this privacy policy carefully.

Definitions and interpretation

Data

Collectively all information that you submit to Neil Braybrook trading as Braybrooks In Car Enhancements via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR

The General Data Protection Regulation (EU) 2016/679.

Neil Braybrook trading as Braybrooks In Car Enhancements, we or us

Neil Braybrook trading as Braybrooks In Car Enhancements of Unit 3 The Smithy, Tewin Hill Farm, Tewin Hill, Tewin, Hertfordshire, AL6 0LL.

User or you

Any third party that accesses the Website and is not either (i) employed by Neil Braybrook trading as Braybrooks In Car Enhancements and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Neil Braybrook trading as Braybrooks In Car Enhancements and accessing the Website in connection with the provision of such services.

Website

The website that you are currently using, www.braybrooks.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

In this privacy policy, unless the context requires a different interpretation:

    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. “including” is understood to mean “including without limitation”;
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Neil Braybrook trading as Braybrooks In Car Enhancementsand Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Neil Braybrook trading as Braybrooks In Car Enhancements is the “data controller”. This means that Neil Braybrook trading as Braybrooks In Car Enhancements determines the purposes for which, and the manner in which, your Data is processed.

What personal data we collect and why we collect it

Cookies

This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve our range of products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Shop

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Account

If you create an account, we will store your name, address, email and phone number, which will be used for purposes, such as, to populate the checkout for future orders.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When using the contact form, the following data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in our database and is emailed directly to us for processing. This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses Google Analytics which is one of the most trusted and widespread analytics solutions on the web for helping us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site or pages you visit so that we can optimise the site for the best user experience.

For more information on Google Analytics cookies, view their Privacy Policy

 

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example our payment gateway and shipping providers.

Payments

We accept payments through TakePayments. When processing payments, some of your data will be passed to TakePayments, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Take Payments Privacy Policy for more details.

Shipping

We use shipping partners to deliver our products to you. Primarily we use DHL. When processing shipping, some of your data will be passed to the shipping company, including information required to process or support your delivery, such as your name and delivery address.

For more information on DHL’s privacy policy, see the DHL Privacy Policy.

How we keep your data secure

We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.
  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@braybrooks.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

What rights you have over your data

You have the following rights in relation to your Data:

  1. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase– the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
  5. Right to data portability– the right to request that we move, copy or transfer your Data.
  6. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@braybrooks.co.uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.