Proof is in the cars we hand back.

Where to start? My c320 got the infamous clacking noise from the ventilation system that does happen to the C and E class . This particular problem , you would think would not be such a thing to resolve.WRONG. To keep this short , Neil and Baz went to the most extraordinary lengths to rectify the situation, and this they did. Virtually everything in front of the front seats had to be removed to do this but they persevered and all I’m now saying is I’m one HAPPY bunny. Braybrookes have in fact worked on my cars before adding extras and so forth , but this nasty nasty problem, they went over and above.and I’m so grateful as this car I’ve had for 23 years and is a beauty.very best regards David Crawford

I didn’t really know just how you much you lose when the infotainment system goes down. Booked into Mercedes dealership to diagnose the issue. Needed either an update or a new Audio 20 unit at a cost of approx £1200. They apparently tried to update the system 3 times unsuccessfully. So, rather than pay £1200 for a new unit I went away to consider what I should do. I found Braybrook on the internet and had total confidence in their ability from our first telephone discussion. Neil was able to successfully update the system at a charge of £180. So, whilst I was there I got them to add Apple Car Play at a very reasonable cost. Brilliant, thank you guys. Great service. SJ

I have just visited Braybrooks to have two options fitted to my Mercedes GLC 250 4-matic (urban edition 2018). The car lacked electric folding side mirrors and rear distance sensors. Why Mercedes decided that these two functions were not necessary on this model I have no idea. I would have though they were essential for safety and convenience and even my previous vehicle, a Nissan Qashqai from 2008, had them. Neil and his colleague fitted both in a day. These guys clearly have extensive experience with Mercedes vehicles. The folding side mirrors, a Mercedes retrofit kit, were integrated into the vehicle software, so they can be set to operate automatically in the ‘vehicle settings’ menu. The rear sensors have a visual display inside the car as well as an audible warning. I was really impressed with their expertise and their labour costs were very reasonable. The main cost was (surprise!) the side mirror kit from Mercedes. I would highly recommend Braybrooks for work of this kind, especially on Mercedes vehicles. Also Neil, thank you for your excellent coffee machine and drinks cooler in the customer lounge.

Braybrooks exemplifies the quintessential British entrepreneurial spirit, having cultivated specialized expertise into an industry-leading business from a modest base of operations. Neil and his team consistently deliver exceptional service, earning a 5-star rating for all aspects of their work, from providing expert advice over the phone to undertaking complex retrofits, such as the factory parking assist system for an SL. This was one of their jobs when I last visited and its only when you see the interior completely stripped do you appreciate the level of knowledge and skill on show. Well done Neil 👏👏

Excellent service. I called at 9am and they had me in at 2pm the same day. Had car play installed within a short time as I waited. Professional friendly guys, very clean environment including the waiting room with refreshments and WiFi. Very impressed with costs and efficiency, definitely recommend to everyone looking for work to be done. I will be re-visiting.

Just taken my brand new AMG to Braybrooks for a dash cam fitting greeted with a warm welcome. Everything that was going to happen fully explained. On completion, I was given a clear and precise explanation how it all works and my phone was linked for easy view access to recordings. A great job done guys and hope to see you in the future. Thanks

Dear Neil, many thanks for fitting the new panel, it has changed the whole feel of the car, it just felt incomplete before, expertly fitted with only one minor adjustment, a very professional job, just a shame Mercedes couldn't have fitted the correct one in the first place, I am now enjoying the car more than ever, once again thank you Neil.

I came across Braybrooks when looking for a fully automatic towbar for my new GLC. I contacted Neil and discussed the requirements, paid a deposit and booked a date.. I was a little apprehensive completing this work outside the dealer network on a brand new car; however, I shouldn’t have worried and cannot be more pleased.. the work was completed within one working day and I now have a factory spec electric towbar.. Braybrooks are really easy to deal with and the workmanship is excellent.. I cannot recommend them enough and will definitely use them again..

I contacted Braybrooks after previous positive experience in instaling bluetooth in an old E Class and a new Android Auto screen in my V Class. The DRL strips in my V Class headlights were not working any longer (one was out and the other one very dim) and it had been suggested by the garage that the entire light needed changing. I was not convinced as one of them was intermittend. Neil checked the lights through thoroughly and diagnised a failed control unit. He promptly ordered a replacement and fitted it - faults cleared and everything working fine again. Whilst it was not cheap, it was a lot less than changing headlights and importantly it was the correct repair. Neil kept me informed throughout; very impressed with their knowledge and expertise.

The replacement for my heated seat base in my R171 SLK350 with a genuine Mercedes part was too expensive to make sense. Braybrooks’ website quoted a much more reasonable price for replacement with a non-genuine part. Neil was very honest about the potential downside but, having had the job done, I couldn’t be happier. It’s early days, so I can’t speak to longevity, but the warm up time difference is barely noticeable and the heating achieved is indistinguishable from the genuine part. Braybrooks carry out a very professional job while you wait and I have no hesitation in recommending them.

My 2012 E-Class has been dragged kicking and screaming into the present day by the addition of an Android Tablet. This gives the car a whole new lease of life. The work was carried out expertly by Braybrooks who did an excellent job of the supplying and fitting. The Android tablet option is a great way of getting Car Play into an older vehicle.